Why doesn’t firewall block the attacks?

Typically, firewall needs two days to finish training completely. Training is required to analyze your website traffic and thus reduce false positives.

If after two days after installation the firewall does not block attacks, please contact support.

Does GDN send my data to other Webtotem clients?

Thanks for the question. You don't have to worry about your personal data. GDN option shares data collected between your websites and does not share it with other WebTotem clients.

Why is the firewall module empty in the report, although there are results in the cabinet?

Typically, the firewall only shows blocked attacks in the report.

If there are blocked attacks that are shown in your account, but which are not in the report, then there may be problems on our side.

What is a suspicious event?

Suspicious event - any event, either blocked or non blocked because of being low risk, with a sign of a malicious request;

Blocked - a suspicious event, found to be critical enough to get blocked;

Low risk - a suspicious event with a feature of a malicious request yet not critical enough to get blocked.

Updated 08 Aug 2022
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